Customer orders

We’re doing everything we can to ensure customers can purchase essential supplies of vitamins and minerals during the global COVID-19 pandemic. Whilst the UK is in lock-down, we’ve temporarily stopped all production of new stock. However, we have healthy stock levels in our UK warehouses of our main products which should see customers through the period.

At present, all orders placed online are being processed within usual service times (currently within 24 hours of order receipt). If this changes in future, we’ll update this page and let customers know.

In addition, we’re ensuring our warehousing and fulfilment agencies introduce recommended safety measures during the pandemic. Our couriers are also implementing additional safety measures (such as contact-free parcel drop-offs). Please read the latest government advice on coronavirus for more information.

Protecting staff

It is essential that everyone plays their part in trying to contain the spread of the virus wherever possible. To this end, we have put additional safety measures in place to our existing stringent working practices to ensure staff are protected.

• All staff will work from home as per government recommendations.
• Our reputable warehouse and fulfilment agencies have increased all safety precautions in line with government guidelines.
• Production of new batches of supplements has been temporarily shutdown during the period.

Stay home, protect the NHS, save lives.

Thank you,